Appointments
When requesting an appointment please be prepared to tell the reception staff what the problem is as they will then be able to offer you an appointment with the most appropriate healthcare professional. Sometimes, the GP is not the most suited professional to deal with your ailment; it maybe better for you to see the Practice Nurse, Advanced Nurse Practitioner, Optician, Dentist, Pharmacist or other healthcare professionals e.g. Mental Health workers, Physiotherapists and Community Link workers. Our reception staff treat all information confidential, and are trained to ensure patients are seen by the most appropriate member of team. This allows GPs to prioritise seeing patients with the greatest clinical need.
Most practices are now using a "Telephone First" service. A telephone consultation allows the team to assess which patient needs to be seen in person or via a video consultation. In many cases the issue can be effectively managed over the phone. This allows everyone to get the type of appointment necessary for them and prevents unnecessary travel to the surgery. This allows us to protect our staff and most vulnerable patients. If you need to be clinically examined, you will be given an appointment.
Our Telephone system is fed by twelve patient lines and callers are put into a queue. Please be aware that if the demand on these lines is in excess of twelve calls, it may appear that the number is ringing out. Please be assured that your call is not being ignored and that you will be answered as soon as the receptionist becomes available. Occasionally during times of high demand you may get an engaged tone, when this happens please hang up and try again.
You maybe asked to provide photos of skin complaints prior to an appointment. Please email: lan.gp60054clinical@nhs.scot. This is not an advice line and is manned by our admin team.
If you have an urgent health issue please contact us during our working hours. Out with these times please contact NHS24 or 111.
If you have a life threatening emergency please call 999 or go to your nearest Emergency Department.
Text Message Reminders
We offer text message reminders for all appointments (provided they are booked prior to 48 hours before the appointment). If you receive a reminder and you cannot make the appointment or no longer require it, please contact us so that we may cancel your appointment and use it for another patient. We may from time to time send out campaign messages. E.G. vaccination reminders or information regarding the Surgery.
Please advise us of your mobile number to receive these texts or update us if you change your number. If you do not wish to be contacted in this way, let a member of staff know and we will remove your mobile number from this service.
Most practices are now using a "Telephone First" service. A telephone consultation allows the team to assess which patient needs to be seen in person or via a video consultation. In many cases the issue can be effectively managed over the phone. This allows everyone to get the type of appointment necessary for them and prevents unnecessary travel to the surgery. This allows us to protect our staff and most vulnerable patients. If you need to be clinically examined, you will be given an appointment.
Our Telephone system is fed by twelve patient lines and callers are put into a queue. Please be aware that if the demand on these lines is in excess of twelve calls, it may appear that the number is ringing out. Please be assured that your call is not being ignored and that you will be answered as soon as the receptionist becomes available. Occasionally during times of high demand you may get an engaged tone, when this happens please hang up and try again.
You maybe asked to provide photos of skin complaints prior to an appointment. Please email: lan.gp60054clinical@nhs.scot. This is not an advice line and is manned by our admin team.
If you have an urgent health issue please contact us during our working hours. Out with these times please contact NHS24 or 111.
If you have a life threatening emergency please call 999 or go to your nearest Emergency Department.
Text Message Reminders
We offer text message reminders for all appointments (provided they are booked prior to 48 hours before the appointment). If you receive a reminder and you cannot make the appointment or no longer require it, please contact us so that we may cancel your appointment and use it for another patient. We may from time to time send out campaign messages. E.G. vaccination reminders or information regarding the Surgery.
Please advise us of your mobile number to receive these texts or update us if you change your number. If you do not wish to be contacted in this way, let a member of staff know and we will remove your mobile number from this service.
