Appointments
When requesting an appointment please be prepared to tell the reception staff what the problem is as they will then be able to offer you an appointment with the most appropriate healthcare professional. Sometimes, the GP is not the most suited professional to deal with your ailment; it maybe better for you to see the Practice Nurse, Advanced Nurse Practitioner, Optician, Dentist, Pharmacist or other healthcare professionals e.g. Mental Health workers, Physiotherapists and Community Link workers. Our reception staff treat all information confidential, and are trained to ensure patients are seen by the most appropriate member of team. This allows GPs to prioritise seeing patients with the greatest clinical need.
Most practices are now using a "Telephone First" service. A telephone consultation allows the team to assess which patient needs to be seen in person or via a video consultation. In many cases the issue can be effectively managed over the phone. This allows everyone to get the type of appointment necessary for them and prevents unnecessary travel to the surgery. This allows us to protect our staff and most vulnerable patients. If you need to be clinically examined, you will be given an appointment.
You maybe asked to provide photos of skin complaints prior to an appointment. Please email: lan.gp60054clinical@nhs.scot.
If you have an urgent health issue please contact us during our working hours. Out with these times please contact NHS24 or 111.
If you have a life threatening emergency please call 999 or go to your nearest Emergency Department.
Most practices are now using a "Telephone First" service. A telephone consultation allows the team to assess which patient needs to be seen in person or via a video consultation. In many cases the issue can be effectively managed over the phone. This allows everyone to get the type of appointment necessary for them and prevents unnecessary travel to the surgery. This allows us to protect our staff and most vulnerable patients. If you need to be clinically examined, you will be given an appointment.
You maybe asked to provide photos of skin complaints prior to an appointment. Please email: lan.gp60054clinical@nhs.scot.
If you have an urgent health issue please contact us during our working hours. Out with these times please contact NHS24 or 111.
If you have a life threatening emergency please call 999 or go to your nearest Emergency Department.
