Appointments
When requesting an appointment please be prepared to tell the reception staff what the problem is as they will then be able to offer you an appointment with the most appropriate healthcare professional. Sometimes, the GP is not the most suited professional to deal with your ailment; it maybe better for you to see the Practice Nurse, Advanced Nurse Practitioner, Optician, Dentist, Pharmacist or other healthcare professionals e.g. Mental Health workers, Physiotherapists and Community Link workers. Our reception staff treat all information confidential, and are trained to ensure patients are seen by the most appropriate member of team. This allows GPs to prioritise seeing patients with the greatest clinical need. We offer appointments either "face-to-face" or "telephone".
Our Telephone system is fed by twelve patient lines and callers are put into a queue. Please be aware that if the demand on these lines is in excess of twelve calls, it may appear that the number is ringing out. Please be assured that your call is not being ignored and that you will be answered as soon as the receptionist becomes available. Occasionally during times of high demand you may get an engaged tone, when this happens please hang up and try again. 60% of all our calls are prescription related, for your convenience please order your repeat prescriptions via the patient access app. If you need further information please speak our receptionists, they can assist you in setting this up on your mobile device.
You maybe asked to provide photos of skin complaints prior to an appointment. Please email: [email protected]. This is not an advice line and is manned by our admin team.
If you have an urgent health issue please contact us during our working hours. Out with these times please contact NHS24 or 111.
If you have a life threatening emergency please call 999 or go to your nearest Emergency Department.
Our Telephone system is fed by twelve patient lines and callers are put into a queue. Please be aware that if the demand on these lines is in excess of twelve calls, it may appear that the number is ringing out. Please be assured that your call is not being ignored and that you will be answered as soon as the receptionist becomes available. Occasionally during times of high demand you may get an engaged tone, when this happens please hang up and try again. 60% of all our calls are prescription related, for your convenience please order your repeat prescriptions via the patient access app. If you need further information please speak our receptionists, they can assist you in setting this up on your mobile device.
You maybe asked to provide photos of skin complaints prior to an appointment. Please email: [email protected]. This is not an advice line and is manned by our admin team.
If you have an urgent health issue please contact us during our working hours. Out with these times please contact NHS24 or 111.
If you have a life threatening emergency please call 999 or go to your nearest Emergency Department.
